We have a 100% satisfaction guarantee policy. If you are not completely satisfied with your order, we will provide a full refund within 30 days of your purchase with your original receipt. A return will be handled in the following ways:
1. Returns must be made within 30 days of the date of purchase.
2. Please ensure that the product is in the original condition.
3. Place the product in a clearly labelled package that protects the product.
4. Enclose your original receipt.
5. Enclose your address and reason for the return (wrong size, wrong colour, damaged, etc).
6. Please mail the pre-paid package to:
Russell Brewing Company
#202 – 13018 80th Ave
Surrey, BC, V3W 3A8
British Columbia, Canada
7. The refund will be processed within a reasonable timeframe and will be issued to the same credit card used to purchase your order.
8. If your order was defective, damaged or if we made an error, we will be pleased to refund the item and shipping costs for your order and for your return. Please contact for further info.
If you want to cancel your order, please contact us. If your order has not shipped, we will be happy to cancel your order. Please contact us immediately either by email or telephone and we will do our best to cancel the order.
If you have any questions, please call our order desk at 604-599-1190.